The future of customer experience in the public sector holds great potential for improving citizen satisfaction and engagement. As governments worldwide recognize the importance of customer-centric strategies, they are increasingly focusing on enhancing the experiences of their citizens and residence.
Moreover, the fact that the pandemic fast tracked the shift to digital across every sector, driving the need to better improve processes to adapt to the sudden surge in digital citizens who now expect all their services and needs be met online in fast, smooth and effortless manner.
To be relevant and keep pace with these changes, government institutions across the world need to revolutionize and transform their CX strategies to not only invest in digital tools but to empower their CX team to be able to leverage these latest technologies to deliver a world class service and effortless experience to citizens.
In light of this, the Government CX Summit – Qatar is being hosted to bring together Government CX, Digital Technology Leaders as well as CX expert to discuss the trends shaping future of customer experience in the public sector, underlying challenges and how to create seamless and citizen-centric experiences that foster trust, engagement, and satisfaction.
Chiefs, VPs, Directors, Heads, Specialists, Advisors, and Consultants from the following departments:
1. Improve Your Brand Awareness:
Get the chance to position your brand as one of the leading companies in the sector to help stakeholders achieve their targets.
2. Get in Front of Your Target Market:
Take advantage of this platform to gain access to key CX and digital transformation stakeholders involved with ongoing and upcoming projects in Kuwait and get insight into their plans to invest in new technologies and identify opportunities.
3. Increases Your Competitiveness:
Learn about the challenges faced by Kuwait’s key public and private organizations and identify how you can provide them with customized solutions to help them overcome these challenges.
4. Generate Strong Leads:
Learn about the CX digitalization requirements of key government entities and large companies, influence decision-makers, and stand a chance of being shortlisted for upcoming projects.
5. Gain Project Insights:
Get first-hand details on timelines and requirements of current CX initiative from across the country and spot opportunities.
Dr. Wafa Snaineh
President
Gov. Design Academy
Canada
Yasir Subeir
Minister's & MD Advisor - Ministry of Municipality,Qatar Rail
Dr. Juliet Ibrahim
Director of eHealth
Ministry of Public Health
Berthold Trenkel
COO
Qatar Tourism
Nasser Al Khori
Executive Director
Supreme Committee for
Delivery & Legacy (SC)
Amr Metwally
Assistant Executive Director
(ITQAN Clinical Simulation & Innovation Center) Hamad Medical Corporation
Noor Al-Malki
Section Head of Digital Economy Development
Ministry of Communications
& Information Technology
Jenny Brown
Acting Director of Digital
Experience
Qatar Museums
Amer Maithalouni
Head of Data and Digital Transformation
Public Works Authority ‘Ashghal’
Qatar
Christophe Guittard
Senior VP Digital Services
Qatar Airways
Karine Poulin
VP Customer Experience
Qatar Aviation Services
Faisal Karamat
VP-Customer Experience
Qatar Airways
Mohamed. H
Head of Customer Services and Contact Center
Mowasalat
Aamer Quraishi
Information Projects Expert - Government Development Affairs, Civil Service and Government Development Bureau
Saeed Al Kuwari
Hayya Operations Director
Supreme Council for Delivery & Legacy
Abdullah AlGhamedi
Chairman of Saudi CX Association
Mohamed J Sear
Digital Gov. & Public
Sector Consulting Leader
(MENA), EY
Maya Omeiri
Head of Experience Management Advisory
New Metrics
