• 1 Day International Summit
  • CX Solutions Demo
  • 1 Day Exhibition
  • Technical Session & CX Workshop Training
  • 150+ Attendees
  • 70+ Decision makers from UAE Govt Entities
  • 4+ Speakers and Panelists
  • 6 Executive Leaders Panel Sessions
  • 10+ Innovation Session with Tech Experts
  • 5+ Media partners  
  • 15+ Sponsors and Exhibitors

Chiefs, VPs, Directors, Heads, Specialists, Advisors, and Consultants from the following departments:

Multiethnic corporate business team meeting in the office for a strategic marketing plan - Office workers, entrepreneurs and company employee at work in a multinational company

• Customer Experience & CX Strategy

•Customer Engagement

•Customer Relations

•Customer Service Excellence

•Customer Service

•Contact Centers

•Customer Happiness

•Marketing and Communications

•Information Technology

•Customer Experience/Service

•Service Excellence/Quality

• Digital and e-Transformation 

•Technology Innovation

•Strategic Planning and Special Projects

•Digital Research and Development 

•Smart and e-Services

•Data Management and Analysis

•AI and Data Science

•Cloud and Data Storage

•New Technologies

•HR & Shared Services


• Customer Care


•Digital Experience

•Organizational Design/Effectiveness

•Client Management

•Brand/Customer Loyalty

•Customer Success

•User Experience/Experience Design

•Service Design

•Product – Experience, Design, Innovation

•Digital Innovation

Be Part of the First Gathering of Government
CX Leaders of the Year:
Connect with peers from various government entities to learn latest best practices and experience on how they are driving their organization’s CX strategy to improve citizen excellence in the public sector

Learn Latest Trends Shaping CX in the Region:
Hear from market leaders and thought leaders on latest key trends and tools to increase citizen happiness through improved government services

Increases Your Competitiveness:
Learn about the challenges faced by public sector organizations and learn key methods and strategy to manage them and improve your competitiveness

Discover the Future of CX:
Find out how latest innovation in digital technologies such as ChatGPT, and Metaverse is shaping how customer interact and expect to be served

Network with Peers:
Network with public sector professionals and experts in the field of citizen experience (CX) and stay up-to-date on the latest trends and best practices in CX for the public sector