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The second edition of the Government CX Summit Abu Dhabi, scheduled for December 10, 2024, builds upon the resounding success of its inaugural event. Set against the dynamic backdrop of Abu Dhabi, this summit aims to deep dive into the evolving landscape of customer experience (CX) within the public sector and recent developments in the CX space in the last one year. Reflecting on the achievements of the first edition, the summit will explore innovative strategies and best practices that have enhanced citizen satisfaction and engagement.
Attendees can anticipate insightful discussions on the latest trends and topics driving CX in the public sector, both regionally and globally. Key themes will include the integration of cutting-edge technologies such as AI and blockchain, the importance of data-driven decision-making, and strategies for fostering seamless interactions across various government touchpoints. Moreover, the summit will provide a platform for stakeholders to share experiences, exchange ideas, and collaborate on initiatives aimed at further elevating CX standards.
With a diverse lineup of speakers, including industry experts, government officials, and CX thought leaders, the Government CX Summit Abu Dhabi promises to be a pivotal event for shaping the future of citizen-centric services. Join us as we chart the course towards excellence in public sector CX, driving meaningful change and innovation for the benefit of all.
Chiefs, VPs, Directors, Heads, Specialists, Advisors, and Consultants
1. Improve Your Brand Awareness:
Get the chance to position your brand as one of the leading companies in the sector to help stakeholders achieve their targets.
2. Get in Front of Your Target Market:
Take advantage of this platform to gain access to key CX and digital transformation stakeholders involved with ongoing and upcoming projects in UAE and get insight into their plans to invest in new technologies and identify opportunities.
3. Increases Your Competitiveness:
Learn about the challenges faced by UAE key public and private organizations and identify how you can provide them with customized solutions to help them overcome these challenges.
4. Generate Strong Leads:
Learn about the CX digitalization requirements of key government entities and large companies, influence decision-makers, and stand a chance of being shortlisted for upcoming projects.
5. Gain Project Insights:
Get first-hand details on timelines and requirements of current CX initiative from across the country and spot opportunities.
H.E Saeed Al Mulla
Executive Director of Customer Experience Sector, Department of Government Enablement, Abu Dhabi
H.E. Abdulla Al Marzooqi
Director General Abu Dhabi Mobility
H.E Dr. Ohoud Ali Shehail
Director-General Ajman Digital Government
Himanshu Malhotra
Advisor to the Chairman Department of Municipality and Transport Abu Dhabi
Saqr Alhemeiri
Chief Innovation Officer Ministry of Health and Prevention UAE (MOHAP)
Dr. Kalthoom AlBlooshi
Chief Innovation Officer & Director of Training and Development Center Emirates Health Services
Rana Luqman
Vice President Patient Experience Mubadala Health
Dr. Mohamed El Sabbagh
CTO – Chief Technology Officer Abu Dhabi Chamber of Commerce
Abdullah AlGhamedi
Chairman of Saudi CX Association
Dina Ahmed Fares
Director of Digital Transformation Department
Dr. Wafa Snaineh
President Gov. Design Academy, Canada
Maaz Z. Qureshi
Vice President Digital ADNOC Distribution
Ahmed Al Zarooni
Senior Vice President Head Of Customer Experience Daman - National Health Insurance Company
Hamda Al Mansoori
Head of the Customer Happiness, Abu Dhabi Quality and Conformity Council
Maya Omeiri
Industry Leader and Innovation Strategist
Humaid Hassan Salem Alshamsi
Expert – GEEO
| Time | 10 December 2024 | Abu Dhabi |
|---|---|
| 08:30 | Registration, Refreshments, and Networking |
| 08:50 | Welcome Note by Conference Chairperson Maya Omeiri, Industry Leader and Innovation Strategist |
| 08:55 | Opening Video |
| 09:00 | Opening Keynote Presentation Reserved for Department of Government Enablement |
| 09:15 | International Keynote Presentation H.E. Abdulla Al Marzooqi, Director General - Integrated Transport Centre |
| 09:35 | Presentation: Showcasing Leadership in Government-Led Initiatives to Drive CX Transformation in a Fast-Changing World |
| 09:50 | Opening Panel Session: Innovating Public Sector CX to Continuously Deliver
Happiness and Satisfaction to Citizens and Visitors
|
| 10:35 | Technology innovation session 1 |
| 10:50 | Executive Panel Session: From Generative AI to Interactive AI – Discussing
the Ongoing AI Revolution in Public Sector CX
Panelists:
|
| 11:20 | Technology innovation session 2 |
| 11:45 | VIP TOUR AND NETWORKING COFFEE BREAK |
| 12:15 | Presentation: Leveraging the Power of Voice Interaction and Conversational Technologies to Seamless Experience Across Various Touchpoints, Integrating Chatbots and Messaging Apps |
| 12:30 | Technology innovation session 3 |
| 12:45 | Presentation: Sustainability in CX: Exploring the integration of sustainability initiatives into CX strategies, aligning with customer values and enhancing organizational reputation |
| 12:55 | Executive Panel Session: Leveraging Latest Digital Technology to Drive
Performance of OmniCX Strategies in Public Sector
|
| 13:30 | Presentation: Driving patient experience to the next level in the Digital Era |
| 13:45 | Technology innovation session 4 |
| 13:55 | Closing Panel on Hyper-Personalization: Discussing on delivering highly
personalized experiences tailored to individual preferences and behaviors
|
| 14:30 | Closing Remarks by the Conference Chairman Followed by Networking Lunch |
Contact us:
Speaking Opportunities & Marketing Inquiries:
Stan Abraham
| Head – Conference Production
Sponsorship Inquiries:
Kenneth Fredrick
| Director Sponsorship
General Inquiries:
