AGENDA ABU DHABI - governmentcxsummit.com

Time	10 December 2024 \| Abu Dhabi
08:30	Registration, Refreshments, and Networking
08:50	Welcome Note by Conference Chairperson Maya Omeiri, Industry Leader and Innovation Strategist
08:55	Opening Video
09:00	Opening Keynote Presentation
09:15	International Keynote Presentation
09:35	Keynote Presentation: Showcasing Leadership in Government-Led Initiatives to Drive CX Transformation in a Fast-Changing World Dr Hassan AlSayegh, Advisor to His Excellency The Minister of Education, UAE
09:50	Opening Panel Session: Innovating Public Sector CX to Continuously Deliver Happiness and Satisfaction to Citizens and Visitors How can we innovate CX strategies in the public sector to consistently deliver happiness and satisfaction? How can we sustain existing initiatives to ensure continuous improvement and adaptability? What new trends do you see shaping CX in 2024 and how this affects public sector CX?
10:35	Technology innovation session 1
10:50	Executive Panel Session: From Generative AI to Interactive AI – Discussing the Ongoing AI Revolution in Public Sector CX Exploring the many ways AI is being used to transform CX and any interesting use cases in the public sector? Discussing challenges with integrating AI into CX strategies and how to manage theme Examining the shift towards interactive AI models, that allows for more engaging and personalized interactions with citizens and customers Panelists: Jette Blankholm, CX Transformation Lead, Office of the Minister of Education, UAE
11:20	Technology innovation session 2
11:45	FEE BREAK
12:15	Presentation: Leveraging the Power of Voice Interaction and Conversational Technologies to Seamless Experience Across Various Touchpoints, Integrating Chatbots and Messaging Apps
12:30	Technology innovation session 3
12:45	Presentation: Sustainability in CX: Exploring the integration of sustainability initiatives into CX strategies, aligning with customer values and enhancing organizational reputation
12:55	Executive Panel Session: Leveraging Latest Digital Technology to Drive Performance of OmniCX Strategies in Public Sector Unpacking the concept of OmniCX and it can help organizations improve customer engagement across multiple channels Discussing how to use OmniCX to streamline all interactions across multiple touch points in a unified way to deliver consistent brand experience Role of technology in enabling a digital omnichannel strategy to deliver services fast, in less time, with increase experiences irrespective of the channel Future of OmniCX and how to measure it
13:30	Presentation: Driving patient experience to the next level in the Digital Era
13:45	Technology innovation session 4
13:55	Closing Panel on Hyper-Personalization: Discussing on delivering highly personalized experiences tailored to individual preferences and behaviors How far have we come when it comes to delivering highly personalized experiences tailored to individual preferences and behaviors? Discussing role of AI in leveraging data analytics to gain insights into each customer's preferences, behaviors, and past interactions Balancing Privacy and Personalization: Addressing the delicate balance between personalization and privacy concerns, emphasizing the importance of transparent data usage and providing customers with control over their personal information How can we use hyper-personalization in crafting seamless customer journeys by delivering relevant content and offers at each touchpoint, ultimately improving satisfaction and happiness
14:30	Closing Remarks by the Conference Chairman Followed by Networking Lunch

Contact us:

Marketing Inquiries & Speaking Opportunities:
Leslie Daniel | Director – Partnership

Sponsorship Inquiries:
Kenneth Fredrick | Director – Sponsorship

General Inquiries:

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